Frequently Asked Questions
Orders & Delivery
Where do you deliver?
We deliver across the UK. Delivery is free on most orders, but some remote areas may incur additional charges.
How long does delivery take?
Delivery times vary depending on the product. Our bespoke garden buildings typically arrive within 4–6 weeks. When you place your order, we will provide an estimated delivery date.
Do you offer installation services?
Yes, we provide professional installation for all our garden buildings. Our experienced team ensures a hassle-free setup.
Products & Customization
Are your garden buildings weatherproof?
Yes, all our structures are designed to withstand UK weather conditions. We use high-quality materials to ensure durability and longevity.
Can I customize my order?
Absolutely! We offer customization options for many of our products, including size, finishes, and additional features. Contact us to discuss your requirements.
Do your buildings come with a warranty?
Yes, all our garden buildings come with a 10-year warranty, covering material and workmanship defects.
Payments & Returns
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and bank transfers. Financing options may be available for larger purchases.
What is your return policy?
If you're not satisfied with your purchase, you can return it within 14 days of delivery, provided it's in its original condition. Custom-made products are non-refundable.
What should I do if my order arrives damaged?
Please inspect your order upon delivery. If you notice any damage, contact us immediately with photos, and we’ll arrange for a replacement or repair.
Contact & Support
How can I contact you?
You can reach us via email, phone, or our online contact form. Our customer support team is available Monday to Friday, 9 AM – 6 PM.
Do you have a showroom?
We have display locations across the UK where you can view our products. Contact us to find the nearest one.
Do you work with businesses or trade clients?
Yes, we offer bulk orders and trade discounts for businesses, landscapers, and developers. Get in touch to learn more.
Couldn't find what you're looking for?
We're here to help! If you couldn't find the information you need, feel free to reach out to us directly. Our team is happy to assist you.