Delivery & Installation

For all orders over £5,000, delivery and professional installation are included as standard.

We plan access, unloading, site logistics and on-site installation with you in advance, so the day feels organised rather than improvised. If there is anything unusual about access, levels or the build area, we would rather identify it early than discover it when the delivery vehicle arrives.

Planning Your Delivery

Before a date is finalised, we confirm the practical details that most often cause stress when they are left too late.

Agree a suitable delivery and installation date

We work with you to choose a date that suits your schedule and the site being genuinely ready.

Review access to your property

We check gates, width restrictions, steps, gradients, surfaces and any other details that could affect delivery or installation.

Confirm vehicle access and unloading

We look at parking, turning space and the distance from the vehicle to the build area so the arrival is planned properly.

Discuss site-specific considerations

We talk through anything unusual in advance, such as shared access, neighbour sensitivity, restricted hours or groundwork still to be completed.

The aim is simple: fewer surprises on the day and a cleaner handover at the end.

What's Included

For qualifying projects (£5,000+), the standard service normally includes:

Delivery to your property

Safe unloading and movement to the site

Professional on-site installation

Final handover once the build is complete

If anything sits outside the agreed scope, we flag it before installation day — not after.

What May Be Quoted Separately

Some parts of a project depend on the site conditions or the exact specification, so they may need to be priced separately:

Groundworks and base preparation
Electrical connection from the house to the building
Heating, plumbing or specialist internal fit-out
Bespoke upgrades or non-standard internal specification

These are discussed properly once the site and brief are clear, so they do not appear as last-minute surprises.

Before Installation Day

The practical details customers usually want clarified before the build arrives.

Access & site considerations

If access is restricted by narrow driveways, limited turning space, shared access, steps, slopes or soft ground, tell us early. These details do not always stop a project, but they do need proper planning.

Orders under £5,000

For smaller products, delivery charges may apply depending on product type and location. We will confirm the arrangement and any additional cost before you proceed.

Delivery timing

Delivery and installation dates are agreed once the specification, production slot and site readiness are clear. We confirm the timing directly with you rather than leaving it vague until the last minute.

Important information

Please make sure someone is available on the agreed date unless another arrangement has been confirmed in advance. Our team will contact you before delivery to confirm the time window and final practical details.

Unsure about access, base prep or installation?

If you want to sense-check access, site readiness or what is and is not included, speak to us before ordering. It is much easier to solve those questions early than once the job is booked in.

Talk to our team